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Supervision and coaching
Line managers and supervisors have a key role to play in both monitoring and influencing the behaviour of those who work with them. The issue here concerns what constitutes effective practice. Good practice produces high levels of safe behaviour. Poor practice can damage morale, create confusion and leave unsafe behaviour uncorrected. In the context of safe behaviour, managers and supervisors face two different situations. The first is when they come across examples of good practice. The need here is to reinforce this good practice and so encourage its reoccurrence. The second situation is when they encounter people behaving unsafely. The need here is for challenge and correction through coaching (or in exceptional circumstances when the policy requires it, the use of the disciplinary system). There are two significant issues here to be addressed:
How we can support your companyWe work with you in addressing both of these key issues. Through training and coaching we focus on providing managers and supervisors with the appropriate skills that will enable them to effectively deliver reinforcement, to manage coaching conversations and to deal with difficult individuals and conflict situations. In addition, we can also help establish systems that will encourage managers and supervisors to perform their monitoring and coaching role and to record their observations. This second aspect is important in that it makes a significant contribution to your organisation’s intelligence gathering activity. These data can be used to identify trends regarding persistent behavioural problems. Call Psychalogica today: +44 (0)1543 432468
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