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Our Values |
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Developing a just culture, learning & improving
This concerns the setting of expectations in terms of how people should behave and clarity about what happens when people do not comply. It also concerns how the organisation pursues learning when things go wrong or from situations where risk is exposed. A significant tension exists between holding people accountable for their behaviour and the need to encourage open reporting. This tension needs managing. The promotion of a blame-free culture may encourage reporting but in many organisations it is something that cannot be delivered. In contrast, a just and fair culture not only promotes a sense of accountability but also seeks to maintain a positive climate such that people will openly report risk issues. Generally, people will accept a disciplinary system if it is highly transparent, seen to be fair and consistently managed. The issue here is that there has to be a 'bottom line'. There are some behaviours that can never be tolerated. On the other hand people make mistakes and take short cuts for very good reasons. The major emphasis therefore needs to be on understanding and learning - learning so as to prevent reoccurence of the unsafe incidents arising from such behavoiurs. How we can support your companyYour aim will be to promote a positive safety culture and climate and drive an emphasis on continuous learning and improvement. We work with you to uncover some of the underlying assumptions that serve to underpin current practice and which can significantly inhibit learning in your organisation. We help you to challenge these assumptions and work towards creating a stronger culture. We review with you both the design and working of your current approach to discipline in the context of safety. This includes sampling the views of the workforce with respect to issues such as fairness and consistency. Our focus also includes a review of the clarity of expectations and how these are managed. We also review with you how safety concerns and near misses get reported and how your company promotes confidence in the workforce such that they feel they can report without fear of retribution. With respect to learning, we help you to develop effective incident investigation processes that enable you to identify, understand and respond to the behavioural and human factor issues. Our emphasis here is on achieving deep-down learning, developing thinking 'outside of the box' to uncover important issues that might not otherwise surface. Call Psychalogica today: +44 (0)1543 432468
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